The purpose of this article is to explain why your debtor's tax exempt is not working even after you have set it up properly in the Debtor's Master File.

There may be instances when you issue invoice for a tax exempt customer and you noticed that GST is still shown on the invoice.

In such case, follow the guide below:

Reason:

This happened because the whole invoice hadn't been tabbed through.

Solution:

You need to press the tab button through every field. This also includes the "Invoice" dropdown box, and the salesperson box as well.

Note: If you use the mouse at any point in the header, you will get this issue.