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Export to Online banking - Troubleshooting (File Extensions)

Bank do not recognise format: 

Incorrect File Extension: 

Your export to online banking file may have a .txt extension.  Such as c:\autosoft5\direct.txt 

Many of the banks have a requirement for a .aba extension.  Try changing the file extension.  

 

How to change a file extension:

You first need to make sure you can see the file extensions in your system. 

 

For Windows Vista, Windows 7, and Windows Server 2008

 

  1. Start Windows Explorer, you can do this by opening up any folder.
  2. Click Organize.
  3. Click Folder and search options.
  4. Click the View tab.
  5. Scroll down until you notice Hide extensions for known file types, un-check this line by clicking the check box. 
    Note To hide file name extensions, check this line.
  6. Click OK

For Windows 2000, Windows XP, and Windows Server 2003

  1. Start Windows Explorer, you can do this by opening up any folder.
  2. Click Tools, and then click Folder Options.
  3. Scroll down and then click Folder and search options.
  4. Click the View tab.
  5. Scroll down until you notice Hide extensions for known file types, un-check this line by clicking the check box. 

    Note To hide file name extensions, check this line.
  6. Click OK
 
Once you can see the file extensions you can make the change
Find the location of your export file (In our case this is the C:\autosoft5\direct.txt) 
 
eftFileExport.jpg
 
Go to this location in the windows explorer, right mouse click the file name and select Rename.
 
renameFile.jpg
Rename the file name from direct.txt to direct.aba
 
confirmRename.jpg
 
With the file renamed, make an attempt to upload the file once again.  
 
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7 Comments

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