The purpose of this guide is to explain the Training and Consultation Terms and Conditions.
Training and Consultation is not included in the Support Service Agreement and is chargeable by the minute. The current price per minute is $3ex gst and unless agreed upon in a quote or as part of a packaged price, the consultation time will be invoiced to you.
Technical Support covers errors in the program and gives you access to program updates and resources. If an issue or ticket requires a further investigation how a user may have caused the error or where user training is needed, the ticket referred to a Consultant no longer abides by the required service response times. It is then up to the discretion of the Autosoft Consultant to advise if your ticket can be resolved or further consultation and therefore charges will be necessary.
Learning Resources: (that are included in your Support Agreement)
With your active support agreement, along with having access to software updates which are constantly improving the system, you have the following learning resources included;
- F1 Help is a comprehensive electronic manual included with the software. F1 Help is constantly being updated and you automatically get these updates when you run a software update - so be sure to keep your support agreement up to date. http://www.autosoft.com.au/f1help/index.html
- Client Portal for all your system updates and online Training videos http://www.autosoft.com.au/clients/videos.html
- For all FAQs, Specific Procedure Guides and Autosoft News Articles http://service.autosoft.com.au/forums
TRAINING AND CONSULTATION TERMS & CONDITIONS - The scope of the training is limited to ‘correct operation of the program’. We cannot advise you on specific information where an Accountant should be involved or is outside the scope of how the system is setup and works. Autosoft consulting is carried out under the training and consultancy division of Autosoft Pty Ltd. All customers wishing to engage consultancy services must have a current agreement in place. The purpose of this agreement is to confirm that both parties are of the same understanding regarding the terms, objectives, nature, scope and limitations of the services that we provide. Autosoft training is a different service to Tech Support and is not covered by the tech support periodic fees. All Consultations which are outside of the bounds of technical support (being errors in the program) are chargeable by the minute and will be charged to your nominated credit card or their Autosoft Account.
LIMIT OF LIABILITY: You agree that Autosoft Pty Ltd’s liability for damages, unless caused by intentional acts, shall not exceed the total amount paid for the services described herein. This shall be your exclusive remedy. You further agree that Autosoft Pty Ltd will not be liable for any lost profits, or for any claim or demand against you by any other party. In no event will Autosoft Pty Ltd be liable for incidental or consequential damages even if we have been advised of the possibility of such damages. Either party may bring no action, regardless of form, arising out of the services under this agreement, more than one year after the date of the last services provided.
CHARGES & CANCELLATIONS: If a pre priced webinar or training event is booked - The training will be charged to your credit card BEFORE commencement of the booking, webinar or event and are not refundable if outside of the notice period of 5 business days. All Changes and cancellations must be made within 5 Business Days’ notice of your booking, the webinar or the event date. If cancellations are not made within this period, the total WILL be charged to your nominated credit card and is not refundable or exchangeable.
PRIVACY NOTICE: To carry out the agreement we may hold information that has been provided by you, and will typically include a copy of your computer database, and possibly other associated computer data files. We are committed to the safekeeping of your confidential information and we maintain physical and electronic safeguards for its protection. We will keep all information about our engagement confidential. We will not disclose any information about you unless we have your approval as required by law, even if you are no longer a client.
APPLICABLE LAW: This engagement letter shall be governed as to validity, interpretation, construction, effect and in all other respects by the laws and decisions of the state of New South Wales.
COMPLETE AGREEMENT: This letter comprises the complete and exclusive statement of the agreement between the parties, superseding all proposals oral or written and all other communications between the parties. If any provision of this letter is determined to be unenforceable, all other provisions shall remain in force. If you have any questions or concerns regarding this engagement letter or desired services, please contact us on 02 9979 6090.
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