How to Help our Support Staff by Providing a Screen Shot of the Error Details or Screen You Need Help With

The purpose of this guide is to show you how to take a screenshot, save it as a picture in order to attach it to your ticket or email to us.

This is a 4 step process;

1. Take a Screen shot.
a) To copy the entire screen

Press the PRINT SCREEN button on your Keyboard.



b) To copy only an active window



2. Paste it into Paint – Paint is a program automatically installed on all Windows PCs. You can paste your screen capture into Paint, which is a drawing program you can use to crop, rotate, and resize pictures.

i) Open Paint by clicking the Start button – click All Programs – Accessories – Paint


ii) Click Edit, and then click Paste.

3. Save it
Go to File – Save As – Save it to a location you will remember

4. Attach it
a) If you are using our Enter the details of your ticket and Attach




b) If you are submitting your request via email to – Attach it to the email.

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