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How to Help our Support Staff by Providing a Screen Shot of the Error Details or Screen You Need Help With

The purpose of this guide is to show you how to take a screenshot, save it as a picture in order to attach it to your ticket or email to us.

This is a 4 step process;

1. Take a Screen shot.
a) To copy the entire screen

Press the PRINT SCREEN button on your Keyboard.

1.png

OR

b) To copy only an active window

Press ALT+PRINT SCREEN.

2.png

2. Paste it into Paint – Paint is a program automatically installed on all Windows PCs. You can paste your screen capture into Paint, which is a drawing program you can use to crop, rotate, and resize pictures.

i) Open Paint by clicking the Start button – click All Programs – Accessories – Paint

3.png4.png

ii) Click Edit, and then click Paste.

3. Save it
Go to File – Save As – Save it to a location you will remember

4. Attach it
a) If you are using our http://service.autosoft.com.au/anonymous_requests/new Enter the details of your ticket and Attach

5.png

 

OR

b) If you are submitting your request via email to support@autosoft.com.au – Attach it to the email.

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5 Comments

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