You'll notice when a ticket is solved, that you receive an email regarding the satisfaction rating. If you could take just a second to respond to this email, it really does help us to track the level of service to you.
Simply clicking the appropriate option "Good, I'm satisfied" or "Bad, I'm unsatisfied" will take to to the case that you are rating. Please also give us some feedback by Entering a Comment then click "Submit" to register your rating.
We appreciate your feedback, it's the easiest way for us to improve our communications and service to you.